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Master the global framework for IT service management (ITSM)
Course Objective
Understand ITIL® 4’s modern service management framework
Learn how ITIL can improve service quality, efficiency, and customer experience
Prepare to pass the official ITIL® 4 Foundation Certification
Course Content
1. Introduction to ITIL
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What is ITIL and why is it important?
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The evolution from ITIL v3 to ITIL 4
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Key benefits of ITIL for IT teams and businesses
Key Concepts of Service Management
The Four Dimensions of Service Management
The ITIL Service Value System (SVS)
ITIL Guiding Principles
The Service Value Chain
ITIL Practices (Selected from 34 Total)
Continual Improvement Model
ITIL® 4 Certification Exam Preparation
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WK
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